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1.
Venta personal y dirección de ventas. La fidelización del cliente. by Language: spa.
Publication details: Madrid, España Thomson 2006
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 658.81 / K97.

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2.
Atención al cliente y gestión de reclamaciones. by
Edition: Segunda Edición
Language: spa.
Publication details: Madrid, España FC Editorial 2011
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 658.812 / L847.

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3.
Desarrollo de una cultura de calidad. by
Edition: Cuarta Edición
Language: spa.
Publication details: México McGraw-Hill 2011
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 658.562 / C233.

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