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CRM: cómo mejorar las relaciones con los clientes. by Language: spa.
Publication details: México Pearson Educación 2002
Availability: Items available for loan: CIBESPAM-MFL (2)Call number: 658.812 / SW977, ...

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2.
Empresa inteligente y relaciones humanas. by Series: Colección NegociosLanguage: spa.
Publication details: Madrid, España Thomson Editores 2005
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 650.13 / SA238.

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