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1.
El cliente y la calidad en el servicio. by Language: spa.
Publication details: México Trillas 2009
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 658.812 / OL52.

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2.
Manual calidad de servicio y atención al cliente. by
Edition: Tercera edición
Language: spa.
Publication details: España CEP 2009
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 658.812 / C399.

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