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999			_c2419 _d2419
003			UnInEc
005			20180803095904.0
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020			_a9781743331361
040			_aCIBESPAM MFL
041			_aeng.
082			_a658.404 _bM545 _c2011
100			_aMenken, Ivanka
245			_aItil foundation complete certification kit. _bStudy book and eLearning program.
250			_aFourth Edition
260			_aUSA _bAxelos _c2011
300			_a392 páginas; _bfig, tablas;
520			_aThe ITIL® (Information Technology Infrastructure Library) 2011 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this Third edition has refreshed the study guide and online learning program, with its updated, inspiring, and detailed plan for passing your ITIL 2011 Foundation exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL 2011 Foundation Complete Certification Kit is, to quote numerous of ITIL certified clients, "the Gold Standard of ITIL Certification."
650			_aItil
650			_aCertification Kit
650			_aeLearning Program
650			_aManagement
700			_aBlokdijk, Gerard
913			_aTIC _bCC _dSCSAS
942			_2ddc _cBK