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1.
Marketing contemporáneo. by
Edition: Décima Quinta Edición
Language: Spa
Publication details: México Cengage Learning 2012
Availability: Items available for loan: CIBESPAM-MFL (2)Call number: 658.8 / K96, ...

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2.
Administración de servicios. Estrategias para la creación de valor en el nuevo paradigma de los negocios. by
Edition: Segunda Edición
Language: spa.
Publication details: México Pearson Educación 2011
Availability: Items available for loan: CIBESPAM-MFL (2)Call number: 650 / L911, ...

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3.
Administración de pequeñas empresas. Lanzamiento y crecimiento de iniciativa de emprendimiento. by
Edition: Decimosexta Edición
Language: spa.
Publication details: México Cengage Learning 2012
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 658.9 / L852.

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4.
+ Ventas. by
Edition: Cuarta Edición
Language: spa.
Publication details: Madrid, España ESIC 2011
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 658.81 / G216.

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5.
Venta personal y dirección de ventas. La fidelización del cliente. by Language: spa.
Publication details: Madrid, España Thomson 2006
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 658.81 / K97.

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6.
Atención al cliente y gestión de reclamaciones. by
Edition: Segunda Edición
Language: spa.
Publication details: Madrid, España FC Editorial 2011
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 658.812 / L847.

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7.
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Fundamentos de contabilidad de gestión. by Language: spa.
Publication details: España Pearson 2012
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 657 / ES74.

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8.
El cliente y la calidad en el servicio. by Language: spa.
Publication details: México Trillas 2009
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 658.812 / OL52.

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9.
Protocolo, relaciones públicas y comunicación. by Language: spa.
Publication details: Madrid- España; Editorial Sintesis 2010
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 327.2 / D693.

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10.
Procesos de servicio en restaurante. by Language: spa.
Publication details: Madrid- España Editorial Síntesis 2012
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 647.95 / C348.

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11.
Desarrollo de una cultura de calidad. by
Edition: Cuarta Edición
Language: spa.
Publication details: México McGraw-Hill 2011
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 658.562 / C233.

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12.
Completeness plenitud. Calidad para el siglo XXI. by Series: Serie McGraw-Hill de Calidad Total ; Tomo 1.Language: spa.
Publication details: Colombia McGraw-Hill 1994
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 658.568 / C949.

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13.
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Implementación de un sistema de comunicación con telefonía en el Hotel Higuerón de la Espam. by Language: spa.
Publication details: Calceta, Ecuador ESPAM MFL 2014
Dissertation note: ESPAM MFL
Online access:
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: T-C / 72.

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14.
Manual calidad de servicio y atención al cliente. by
Edition: Tercera edición
Language: spa.
Publication details: España CEP 2009
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 658.812 / C399.

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15.
Atención al cliente. by Series: Hostelería y Turismo
Edition: Primera Edición
Language: Spanish
Publication details: Madrid, España Paraninfo 2014
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 658.812 / P181.

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16.
Comunicación y atención al cliente en hostelería y turismo. by Language: spa.
Publication details: Madrid, España Paraninfo 2013
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 658.812 / C313.

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17.
Comercialización de eventos. by
Edition: Primera Edición
Language: spa.
Publication details: Madrid, España Paraninfo 2015
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 659.19 / R669.

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18.
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Ciencia UNEMI. by Series: V,p,n ; Pag.99, N°7.Language: Spanish
Publication details: Milagro, Guayas Institución educativa 2012
Online access:
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: R-UNEMI.

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19.
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Cuadro de mando integral como herramienta para el control de gestión en la comercializadora de productos lácteos LACYCOM CIA LTDA. del cantón-Portoviejo. by Language: spa.
Publication details: Calceta, Ecuador ESPAM MFL 2019
Dissertation note: ESPAM MFL
Online access:
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: TT-AE / 43.

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20.
Servicio y atención al cliente en restaurante. UF0259. by Language: es.
Publication details: Madrid, España Paraninfo 2014
Availability: Items available for loan: CIBESPAM-MFL (1)Call number: 647.95 / F363.

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